Welcome to our FAQ!
We have gathered here the answers to the most frequently asked questions to help you prepare for your rental at Cool Wheels Olhão. Whether you’re renting a car, an electric bike, or a mobility scooter, you’ll find all the essential information.
If you can’t find the answer to your question, feel free to contact us through the form at the bottom of the page. Our team will be happy to assist you and make your experience simple, flexible, and enjoyable.
We have gathered here the answers to the most frequently asked questions to help you prepare for your rental at Cool Wheels Olhão. Whether you’re renting a car, an electric bike, or a mobility scooter, you’ll find all the essential information.
If you can’t find the answer to your question, feel free to contact us through the form at the bottom of the page. Our team will be happy to assist you and make your experience simple, flexible, and enjoyable.
I’m under 23, can I rent a car?
Unlike most other rental agencies that do not accept young drivers, at Cool Wheels Olhão, this is not an issue.
However, an additional charge of €100 applies for drivers under 23.
However, an additional charge of €100 applies for drivers under 23.
Can you rent a mobility scooter for multiple days?
Yes, it is absolutely possible to rent a mobility scooter for multiple days.
Feel free to contact us to discuss your needs and get pricing tailored to the duration of your rental.
Feel free to contact us to discuss your needs and get pricing tailored to the duration of your rental.
Is it possible to take the car to Spain?
Yes, it is absolutely possible to travel to Spain with a vehicle rented from Cool Wheels Olhão. Simply notify us in advance to activate this option.
An additional charge of €50 applies for this service.
An additional charge of €50 applies for this service.
What should I do if the pick-up or drop-off times don't align with the agency's hours?
No problem! Cool Wheels Olhão offers great flexibility to accommodate your needs.
If your pick-up or drop-off times don’t align with the agency’s hours, we offer two solutions: you can use our secure key box, or a member of our team can be available, provided everything is planned in advance.
If your pick-up or drop-off times don’t align with the agency’s hours, we offer two solutions: you can use our secure key box, or a member of our team can be available, provided everything is planned in advance.
How does e-Deposit work at Cool Wheels Olhão?
E-Deposit is an innovative, simple, and secure solution. Unlike other systems, no amount is blocked or charged to your bank account, and no account is held.
This service, offered in partnership with our trusted partner Swikly, costs €15. It’s a convenient alternative that allows you to secure your rental with peace of mind.
For more information, visit our dedicated e-Deposit page, by clicking here.
This service, offered in partnership with our trusted partner Swikly, costs €15. It’s a convenient alternative that allows you to secure your rental with peace of mind.
For more information, visit our dedicated e-Deposit page, by clicking here.
Does Cool Wheels Olhão sell mobility scooters?
Yes, in addition to rentals, Cool Wheels Olhão is also able to supply mobility scooters.
If you would like to purchase one, feel free to contact Anthony for more information about available models and our terms.
If you would like to purchase one, feel free to contact Anthony for more information about available models and our terms.
My card is a debit card, not a credit card. Is this a problem for renting with you?
No, this is not a problem at Cool Wheels Olhão!
Unlike other agencies, where debit cards can cause issues, we offer tailored solutions:
We do everything we can to simplify your experience and allow you to rent with peace of mind, even with a debit card.
Unlike other agencies, where debit cards can cause issues, we offer tailored solutions:
- With our e-Deposit solution, no amount is charged or blocked on your account, so you avoid any unpleasant surprises.
- You can also opt for an affordable insurance plan, avoiding the often high fees of other rental agencies.
We do everything we can to simplify your experience and allow you to rent with peace of mind, even with a debit card.
Do you provide a toll tag for highways?
No, we do not provide a toll tag for highways.
As of January 1st, 2025, the A22 highway in the Algarve is free, and all toll booths have been deactivated, making the tag unnecessary.
For those traveling to Seville, the highway is also free.
However, if you’re traveling to Lisbon, you will need to stop at the toll booths to pay the highway fees.
As of January 1st, 2025, the A22 highway in the Algarve is free, and all toll booths have been deactivated, making the tag unnecessary.
For those traveling to Seville, the highway is also free.
However, if you’re traveling to Lisbon, you will need to stop at the toll booths to pay the highway fees.
What is the range of the electric bikes?
The Moustache electric bikes offered by Cool Wheels Olhão have an average range of 70 km, which is ideal for enjoying beautiful rides on the Ecovia and along the Ria Formosa.
A charger is also provided for easy battery recharging if needed.
A charger is also provided for easy battery recharging if needed.
Do I need to fill up the tank before returning the car?
Yes, the vehicle must be returned with a full tank of fuel, just as when you picked it up.
Additionally, it should be returned in a reasonably clean condition.
To help you prepare for the return, check out our dedicated page where you’ll find a handy checklist by clicking here.
Additionally, it should be returned in a reasonably clean condition.
To help you prepare for the return, check out our dedicated page where you’ll find a handy checklist by clicking here.
What to do in case of a car accident?
In case of an accident, your safety is our priority. Here are the steps to follow:
- Immediately call emergency services and the police at 112 so they can arrive on-site and file an official report.
- Contact Cool Wheels Olhão as soon as possible so we can take the necessary steps with our insurance.
Is it possible to transport the mobility scooter in a car?
Yes, it is possible to transport the mobility scooter in a car.
Although it is quite heavy, it can be placed in a trunk for transport. We recommend checking your vehicle’s capacity before transporting it to ensure safe handling.
Although it is quite heavy, it can be placed in a trunk for transport. We recommend checking your vehicle’s capacity before transporting it to ensure safe handling.
What is the amount of the security deposit for renting a car?
The security deposit for renting a car at Cool Wheels Olhão is €800, which is lower than what many other agencies require.
Additionally, to stand out, we offer several innovative options to manage this deposit (e-deposit, insurance, etc.), providing more flexibility and peace of mind.
Feel free to contact us for more information about the available solutions.
Additionally, to stand out, we offer several innovative options to manage this deposit (e-deposit, insurance, etc.), providing more flexibility and peace of mind.
Feel free to contact us for more information about the available solutions.
Can I share driving with another person?
Yes, you can share driving with another person.
This extra costs €30 per rental. Simply specify it when making your rental request.
This extra costs €30 per rental. Simply specify it when making your rental request.
Does Cool Wheels Olhão offer partnerships with tourism professionals?
Yes, Cool Wheels Olhão collaborates with tourism professionals to enhance their clients’ experience.
We offer flexible solutions tailored to the needs of visitors:
If this opportunity interests you, we would be happy to discuss how we can collaborate. Feel free to contact us to discuss further.
We offer flexible solutions tailored to the needs of visitors:
- Cars and scooters available for rent by the day or multiple days, perfect for exploring the region.
- Electric bikes, ideal for effortless rides along the Ecovia and Ria Formosa.
- Urban scooters for seniors and people with reduced mobility, foldable and easy to transport in a car.
If this opportunity interests you, we would be happy to discuss how we can collaborate. Feel free to contact us to discuss further.
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